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    Returns

    We make it easy and convenient for you to return your order.

    Please note you have 100 days from the date of purchase to return unused products.

    Make sure to have your order number at hand – it can be found in your order confirmation. It starts with 2 letters followed by 4-6 digits. Example: EU1234

    We do not offer direct exchanges. If you e.g. require a different size, please return the product and order the desired size separately in a new order.

    If your country is not listed, we are unfortunately unable to offer free returns. If this applies to you, please scroll down to the International returns below.

    Return package from Image showing country flag
    Click to return package

    Return policy - Read this before you return

    Please note that the following conditions apply to all returns:

    We do not accept returns, if the returned product:
    - Is not in new condition
    - Smells of perfume or other strong odor
    - Has been exposed to smoke
    - Has been washed
    - Has been exposed to animal fur
    - Has not been sufficiently and properly packed for return shipping

    You have 100 days right of return. When the 100 days have passed, we are unable to offer you a return. You will not be able to log in to the return portal.

    For health and hygiene reasons, boxer shorts and face masks can only be returned in original condition and in unopened original packaging.

    Claims

    If you have a faulty or defect product, please send an email to info@shapingnewtomorrow.com containing pictures of the defect and your order number.

    Return costs

    If you live in a country that is visible in the drop down menu above, all return fees are free.
    If you live in a country that is not present in the list, you need to pay for the return costs. See international returns below.

    International returns

    If you live in a country where we do not offer free returns, please follow the guide below:

    You can download a return form here.

    It is important that the return form is included in the package to ensure a fast and easy process.

    Fill out the return form with the required information and enclose it within the package.

    Send the package to the following address:

    Name: SHAPING NEW TOMORROW RETURNS
    Att: Your order number (Eg. EU54321)
    Address: Karlskogavej 5
    Zip Code: 9200 
    City: Aalborg SV
    Country: Denmark

    See the example below: 

    SHAPING NEW TOMORROW RETURNS
    EU54321
    Karlskogavej 5
    9200 Aalborg SV
    Denmark

    We strongly advice you to save the tracking/parcel number and receipt of submission in case it might be needed at a later stage.

    Questions regarding returns?

    Do you have any questions or do you need help regarding the return process, please give our help center a look.

    You are also very welcome to contact us.

    Regular opening hours

    Mon-Fri: 10.00-17.00
    Sat-Sun: Closed

    You can reach us via the following channels:

    Phone: +44 330 808 0768
    Email: info@shapingnewtomorrow.com
    Livechat on the website (bottom right corner)

    How do I return?

    Click here to access our return guide.

    We do not offer direct exchanges. If you e.g. require a different size, please return the product and order the desired size separately in a new order.

     

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