Kindly note that the following terms apply when both returning or exchanging items:
We do not accept returned items if they:
- Smell strongly of perfume or other odors
- Have been exposed to smoke
- Have been washed
- Have animal hair on them
- Have not been adequately packed.
You have a full 100 days in which to return purchased items. If this period is exceeded, we are unable to offer refunds or exchanges. You will, therefore, not be able to log in to the return portal.
It is only possible to exchange to a product with similar or cheaper price than the returned product. In case this is desired, please make a return for refund and order the desired product instead.
If a price difference is evident, we will refund the given amount to the original choice of payment. Furthermore, if the price of the product you wish to receive exceeds the price of the returned product, we will refund all the money back to the original choice of payment.