We offer free returns and exchanges. Before initiating the return procedure, please read the information below to make sure your return is processed properly and as fast as possible.
Make sure to have your order number at hand – it can be found in your order confirmation. It starts with 2 letters followed by 4-5 numbers and may look like this example: EU54321
Instead of exchanging your products, we recommend that you return your items for a refund, and order the new products online instead. You receive your desired products significantly faster this way.
If you are making an exchange, we kindly ask you to clearly indicate which model, color and size you wish to exchange to. Click below for further information.
Return Policy – Read this before returning/exchanging
Kindly note that the following terms apply when both returning or exchanging items:
We do not accept returned items if they:
- Smell strongly of perfume or other odors
- Have been exposed to smoke
- Have been washed
- Have animal hair on them
- Have not been adequately packed.
You have a full 100 days in which to return purchased items. If this period is exceeded, we are unable to offer refunds or exchanges. You will, therefore, not be able to log in to the return portal.
It is only possible to exchange to a product with similar or cheaper price than the returned product. In case this is desired, please make a return for refund and order the desired product instead.
If a price difference is evident, we will refund the given amount to the original choice of payment. Furthermore, if the price of the product you wish to receive exceeds the price of the returned product, we will refund all the money back to the original choice of payment.
If you have a product with a production error, please send a mail to email@example.com containing pictures showcasing the problem.
You will then be informed of the potential further process concerning your inquiry.
Any questions on returning items?
If you have any questions, or are not sure how to proceed, first check with our Help Center, where you can find answers to the most common questions.
You are also very welcome to contact us in person during the following hours:
Customer Services can be reached at the following:
Telephone: +45 42 90 90 24
Livechat at the website