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Terms and conditions
Boulevarden 22, 9000 Aalborg Denmark
+44 330 808 0768
SNT accepts payment with VISA-Dankort, all VISA payment cards, all MasterCard debit cards, MobilePay and ViaBill. The payment will be processed once your product is shipped.
All amounts are in euro, including VAT.
SNT uses an authorised payment server that encrypts your card information by SSL (Secure Socket Layer) protocol. This means that your payment information is safe with us.
Shipping and delivery
Shaping New Tomorrow's products are shipped the same day (if the order is received by 12.00 on a weekday). Packages are, under normal circumstances, delivered within 2-3 weekdays.
Packages are shipped with DAO and then through local shipping services.
Please note if any other delivery time is indicated under your selected product, since delivery times for preorders may be longer.
Guarantee and returns
The Danish law Købeloven (Danish Consumer Contracts Act) applies to purchases on this website.
When you make a purchase as a consumer, you have the right to submit a complaint within 24 months.
If your complaint is justified, it means that you can either get the item repaired or changed, get your money back or a price reduction, depending on the specific situation.
You need to submit your complaint to us within "reasonable time" after you discover the fault. If you submit your complaint within two months after the fault has been discovered, the complaint will always be timely.
If your complaint is justified, we will refund your (reasonable) shipping costs for the return. The faulty item must always be returned to us in proper packaging. Remember to save a receipt for shipment so that we can refund your shipping costs.
When submitting a complaint and returning a faulty item, we recommend that you make use of our portal for returns.
When returning an item
Complaints should be addressed to:
If you are in doubt about a complaint, please send a description and one or more pictures of the product to firstname.lastname@example.org.
We will not accept packages sent by COD.
1. Make sure to pack the item securely and properly. Make sure the item is folded nicely together like when you received it. Please note that we reserve the right to deduct a small amount from your return corresponding to the condition of the product if the above is not observed.
2. Print out our change/return form and complete it (remember the order number). Please enclose the completed form in the package. Download
3. Go to the returns portal (http://return.coolrunner.dk/shapingnewtomorrow/GB).
Complete and print out the return label and put it on the largest surface of the package (please note that your return label is unique and can only be used once). Contact us with any issues you may encounter.
4. Take your package to the parcel shop shown on your label.
Note that it is free to change the item for another, but if you use the replacement label for a cancellation/return, we will deduct 5 euro.
Returning an item
Follow these 4 steps to return your items easily and quickly:
1. Pack the item securely and carefully. Also, make sure that the product is folded neatly just like when you received it. Please note that we reserve the right to deduct a small amount from your return corresponding to the condition of the product if our conditions for returns are not observed.
2. Print out our change/return form and complete it (please remember the order number). Enclose the completed form in the package. Download
3. Go to the returns portal (www.shapingnewtomorrow.com/returns).
Fill out and print your return label and place it on the largest surface area of the package. Please note that if you return your item and use our return/change label when returning the entire order, 5 euro will be deducted from the amount due.
4. Deliver the package at the designated parcel store as shown on your label.
Right of cancellation
You have a 100-day full right of cancellation on items purchased in our webshop.
The cancellation period (cooling off period) expires 100 days after the day you received your item. If you have purchased multiple items in one order, but they are delivered separately, the cancellation period will expire 100 days after the day you received the last item. The deadline means that you have 14 days from delivery to let us know that you wish to cancel your purchase.
The notification shall be sent by email to email@example.com. You must make it clear that you wish to exercise your right of cancellation. You can also use our default cancellation form and send us a return.
Cancellation of part of the purchase
If you have purchased several items from us, you have the option to return one or more items even though they were purchased in one order.
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item(s) back to us.
You pay for the return provided you return all items in a given order. Using our label costs 5 euro. Please note that you are responsible for properly and securely packing your return parcel and submitting it correctly to a GLS parcel store. Also, you will need to provide documentation in the form of a receipt and a tracking code. If you return the items by other means, you are responsible for the shipping and that you have proof of shipping.
The condition of the item
You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the items.
If the item is tested beyond what is described above, we consider the item as used, which means that - in the case of cancellation - only part of or none of the purchase amount will be reimbursed depending on the commercial value of the item.
In order to receive the full purchase amount, you may try on the item, but you must not use it. It cannot show any evidence of wear.
We recommend that you send the product back in its original shipping package (resealable bag). If your product(s) were delivered in a special packaging, and this is missing, it may result in a decrease in commercial value.
If you cancel your order, you will get your money back. If the item value is reduced by use, wrong handling, etc., we will deduct the amount for which you are liable. We will refund all payments received from you, including shipping costs (excluding additional shipping costs in cases where you have selected a type of shipping other than the cheapest form of standard shipping that we offer), within 14 days from the date we receive the message that you want to cancel the purchase.
We will return the money through the same payment method that you used for the purchase, unless we have agreed otherwise.
We can withhold the refund until we have received the return unless you have submitted documentation before returning it. You can also cancel the purchase by notifying us and deliver it in person at the above address.
We will not accept packages sent by COD.
If you have a complaint about a product purchased in our webshop, you may address it to firstname.lastname@example.org.
If we are unable to find a solution, please file a complaint with:
Center for Klageløsning/Center for complaint resolution
If you are a resident of a EU country other than Denmark, you can appeal to the EU Commission's online complaint portal here. http://ec.europa.eu/odr
Please note that discount codes can't be used when purchasing gift cards.
Discount codes can't be combined with other codes or discounts unless indicated otherwise.
Personal information covers all information that can be used to identify a person, including but not limited to, first and last name, age, gender, private address or other physical address, email address and other contact information, regardless the information is related to a private residence or workplace.
What personal information do we collect and process? As a rule, you can access the website without telling you who you are or providing personal information about yourself. However, SNT needs certain information in order to make purchase agreements with you and provide news and other services to you. The company collects only the personal information that is absolutely necessary.
We need the following information: Name, address, telephone number and email address.
The company does not collect personally identifiable information about you from third parties and does not store information about payment means, such as card numbers on payment cards, bank accounts or the like.
Who do we share personal data with?
Personal information submitted to Snt ApS is only disclosed to:
• The company's internal departments
• Selected and trusted third parties who may use your personal information in order to deliver goods or services that you have ordered
• Business partners in order to register and maintain your user account.
In order to further develop and improve shapingnewtomorrow.dk, we collect statistics about how you use the website.
The personal data are registered with Snt ApS and stored for five years, after which the information is deleted.
We cooperate only with data processors in the EU or in countries that can provide adequate protection for your information.
As registered with Snt ApS, you are always entitled to object to the registration. You also have the right to understand what information is registered about you. These rights are in accordance with the Personal Data Act. Contact us with your inquiries and requests at email@example.com.
This website uses "cookies", which are text files stored on your computer, mobile phone or equivalent for the purpose of recognising it, remembering settings, collecting statistics and targeting ads. Cookies can not contain malicious code such as viruses.
The terms and conditions were last updated on 17.07.2018.