Returns

Return order

We make it easy and convenient for you to return your order.

Please note you have 100 days from the date of purchase to return unused products.

Make sure to have your order number at hand – it can be found in your order confirmation. It starts with 2 letters followed by 4-6 digits. Example: US1234

We do not offer direct exchanges. If you e.g. require a different size, please return the product and order the desired size separately in a new order.

Click to return package

Return Policy - Read this before you return

Please note that the following conditions apply to all returns:

We do not accept returns, if the returned product:
- Is not in new condition
- Smells of perfume or other strong odor
- Has been exposed to smoke
- Has been washed
- Has been exposed to animal fur
- Has not been sufficiently and properly packed for return shipping
- Has open stitching
- Has been modified or altered in any way

For health and hygiene reasons, boxer shorts, and socks, can only be returned in original condition and in unopened original packaging.

You have 100 days right of return. When the 100 days have passed, we are unable to offer you a return. You will not be able to log in to the return portal.

Claims

If you have a faulty or defect product, please send an email to info@shapingnewtomorrow.com containing pictures of the defect and your order number.

Return costs

Returns are free of charge. In other words, if you were able to buy and receive your product(s), you’re able to return free of charge.

Questions regarding returns?

Do you have any questions or do you need help regarding the return process, we suggest to take a look at our Help Center, where we have answers for all of the most common questions.

You are also more than welcome to contact us.

Regular opening hours

Mon - Fri: 4am - 3pm ET
Sat: 4am - 11am ET
Sun: 4am - 11am ET

You can reach us via the following channels:

Phone: +1 888-617-5622
Email: info@shapingnewtomorrow.com
Livechat on the website (bottom right corner)

How do I return?

Click here to access our return guide.

We do not offer direct exchanges. If you e.g. require a different size, please return the product and order the desired size separately in a new order.