Returns
Return order
We make it easy and convenient for you to return your order.
Please note you have 100 days from the date of purchase to return unused products.
Make sure to have your order number at hand – it can be found in your order confirmation. It starts with 2 letters followed by 4-6 digits. Example: EU1234
We do not offer direct exchanges. If you e.g. require a different size, please return the product and order the desired size separately in a new order.
If your country is not listed, we are unfortunately unable to offer free returns. If this applies to you, please scroll down to the International returns below.
Return policy - Read this before you return
Please note that the following conditions apply to all returns:
We do not accept returns, if the returned product:
- Is not in new condition
- Smells of perfume or other strong odor
- Has been exposed to smoke
- Has been washed
- Has been exposed to animal fur
- Has not been sufficiently and properly packed for return shipping
You have 100 days right of return. When the 100 days have passed, we are unable to offer you a return. You will not be able to log in to the return portal.
For health and hygiene reasons, boxer shorts, socks and face masks can only be returned in original condition and in unopened original packaging.
Claims
If you have a faulty or defect product, please send an email to info@shapingnewtomorrow.com containing pictures of the defect and your order number.
Return costs
If you live in a country that is visible in the drop down menu above, all return fees are free.
If you live in a country that is not present in the list, you need to pay for the return costs. See international returns below.
International returns
If you live in a country where we do not offer free returns, please follow the guide below:
You can download a return form here.
It is important that the return form is included in the package to ensure a fast and easy process.
Fill out the return form with the required information and enclose it within the package.
Send the package to the following address:
Name: SHAPING NEW TOMORROW c/o Bleckmann
Att: Your order number (Eg. EU54321)
Address: Industrieweg 38C
Zip Code: 2280
City: Grobbendonk
Country: Belgium
See the example below:
SHAPING NEW TOMORROW c/o Bleckmann
EU54321
Industrieweg 38C
2280 Grobbendonk
Belgium
We strongly advice you to save the tracking/parcel number and receipt of submission in case it might be needed at a later stage.
Questions regarding returns?
Do you have any questions or do you need help regarding the return process, please give our help center a look.
You are also very welcome to contact us.
Regular opening hours
Mon-Fri: 10:00 - 22:00
Sun: 10:00 - 16:00
You can reach us via the following channels:
Phone: +44 330 808 8777
Email: info@shapingnewtomorrow.com
Livechat on the website (bottom right corner)
How do I return?
Click here to access our return guide.
We do not offer direct exchanges. If you e.g. require a different size, please return the product and order the desired size separately in a new order.
